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Privacy Policy

At The Ruxton Group, we understand the importance of your personal information. We value your trust and are committed to using your data responsibly and transparently.

By visiting The Ruxton Group’s website or engaging with us, you accept and consent to the practices described in this Privacy Policy.

Controllers of Personal Information

Any personal information provided to or collected by The Ruxton Group is controlled by:

The Ruxton Group Ltd
The Long Barn, Mitre Farm, Corse Lawn, Gloucestershire, GL19 4NG
Tel: +441684217217
Email: hello@theruxtongroup.com

What Personal Information Do We Collect?

The information we collect helps us provide you with a better experience and improve our services. This includes:

  1. Information You Provide

We collect information you provide directly, such as:

  • Contact details (name, email, phone number).
  • Business details (company name, address).
  • Any information submitted via forms on our website or through direct communication with us.
  1. Automatic Information

We collect certain information automatically, such as:

  • Technical information (e.g., IP address, browser type).
  • Details of your visits to our website, including pages viewed and actions taken.
  • Cookies to personalise your experience and improve our services (see below for more on cookies).
  1. Communication Data

We may collect information about your preferences for receiving communications, such as email confirmations or marketing newsletters.

Cookies and How We Use Them

Cookies are small text files stored on your device to improve your browsing experience. They allow us to:

  • Remember your preferences.
  • Deliver relevant content.
  • Analyse website performance.

You can manage or block cookies through your browser settings. However, please note that certain features of our website may not function properly without cookies.

Lawful Basis for Processing Personal Data

The Ruxton Group processes personal data in compliance with GDPR and relies on the following lawful bases:

  1. Contractual Necessity:We collect and process your data to fulfil contracts, respond to enquiries, and provide the services you request.
  2. Legitimate Interests:Data is processed to improve our services, manage security, and communicate relevant business updates, while ensuring this does not infringe on your rights.
  3. Consent:When required, we process your data with your explicit consent, such as for marketing communications. You can withdraw consent at any time by contacting us or using the unsubscribe link in emails.
  4. Legal Obligation:We process data to comply with legal requirements, such as tax or employment laws.

How Do We Use Your Information?

We use your personal data to:

  • Respond to your queries and provide services.
  • Maintain and improve our website and services.
  • Send relevant updates, newsletters, or promotional offers (with your consent).
  • Comply with legal obligations.

Do We Share Your Information?

We do not sell or share your information with third parties, except:

  • When legally required to do so.
  • When necessary for service provision (e.g., payment processors).
  • When third-party tracking tools (e.g., Facebook Pixels) are in use. You are advised to review the privacy policies of these platforms.

Links to Other Websites

Our website may contain links to external sites. Please note:

  • We are not responsible for the privacy practices of these websites.
  • We recommend reviewing their privacy policies before providing any personal information.

IP Addresses

We collect IP addresses to:

  • Analyse trends and improve website functionality.
  • Administer the site and gather aggregate demographic information.
  • IP addresses are anonymised and not linked to identifiable individuals.

Your Data Rights

You have the following rights under GDPR:

  1. Access: Request access to the personal data we hold about you.
  2. Correction: Request correction of inaccurate or incomplete data.
  3. Erasure: Request deletion of your data (“right to be forgotten”).
  4. Restriction: Request restricted processing of your data.
  5. Portability: Request transfer of your data to another organisation.
  6. Objection: Object to the processing of your data for legitimate interests or marketing.

To exercise these rights, please contact us at enquiries@ruxtonsurveys.com.

If you are dissatisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Notification of Changes

This privacy policy may be updated periodically. It is your responsibility to review this page regularly for any updates. By continuing to use our services, you accept the terms of the updated policy.

Contact Us

If you have questions, concerns, or complaints regarding this privacy policy, please contact:

Ben Ruxton, Director
Email: hello@theruxtongroup.com
Phone: +441684217217

We welcome your feedback and will address concerns promptly.